To be fair, my past experience with this car repair shop was fine, but that was over a year ago. This new visit was bad from the start: first I came in with some issues that my dealer (where I purchased the car) told me needed to be fixed. In town did not appear to listen to anything I had to say. It was almost as if anything the dealer had to say, they disagreed with. They asked me why I would even take my car to the dealer. Why should I feel defensive in taking my car to a repair shop? They then found new issues with the car through their diagnostics. In all, just checking and not actually fixing my car took 6.5 hours of my day and $200. Not a good experience.
Thank you Mrs. Phillips for sharing your experience. We are very sorry that we did not meet your expectations. We always confirm a customer's complaint with our own diagnosis and we found the items recommended by the dealer did not need to be replaced at this time. You also asked us to diagnose a Check Engine Light which had just come on prior to your appointment. We gladly said we would check it out, but informed you that it would take some time because we had not allotted time in your appointment for a Check Engine Light diagnosis. With that being said, we gladly drove you to the mall for some shopping and lunch while you were waiting and picked you up when we were finished. After diagnosing your Check Engine Light, you choose to wait on the repair until your bathroom was completed. The $200 fee included a diagnostic fee for the check engine light, a battery and charging system service as well as sales tax. The diagnostic charge for the CEL will be applied towards the repair when you are ready and finished with your home repairs. I hope this clarifies our charges and time spent diagnosing your vehicle properly. Thank you again for your time and please feel free to contact us with any questions or concerns.
- InTown Auto Care