01/21/2021 We’ve been taking our cars to InTowne Auto Care since 2017. Always have had excellent service! Last visit I took my 2012 Toyota Camry with 180,000 miles in for some much needed repairs. The Owner’s Suzanne and Mike are the best! When they say they’ll treat you like family you can take it to the bank. The Service Writers Chris and Matt wrote up my concerns, produced an Inspection report re the repairs and costs. Most importantly they communicated their concerns in plain english without getting too technical. I don’t know who the mechanic was but he did a great job also. He found a few problems I hadn’t noticed and noted them in the report. The attention to detail was 5 stars! Like he was working on his own car. When I picked up my car, other than the protective paper floor mat, you couldn’t tell that anyone had been in the car…other than the repairs. Everything was properly repaired and placed back where I had it. He even replaced the key fob battery. I had to have the windshield replaced due to a big crack. Again the work was impeccable. Even the Inspection sticker was replaced neatly. This is my second windshield. Last time I had a windshield replaced (at a different place) the Inspection sticker was replaced so sloppily I was actually stopped and questioned by the police. The last thing done was a detail and headlight restoration. Perfect! The car looks great. The paint looks showroom new. The inside was spotless and not overly ArmorAll-ed up liked some shops do. Again all my personal effects, which I forgot to remove as I was in a rush, were placed back where I had them. As they had the car for a few days, InTowne arranged an Enterprise rental car from Enterprise Maple Shade. Enterprise was on time, provided a nice clean car at a good rate, and picked it up at Intowne when I was done. The first trip out the door was a two hour drive up the New Jersey Turnpike. The car was tight! Rode smooth, responsive, and was enjoyable to ride…even up the NJTP!
Thank you so much for taking the time to share your experience. We will always treat you the way we would want to be treated....fair, honest and dependable. You can always count on excellent service from us!
- InTown Auto Care